SPAMARC
Frequently Asked Questions
- What spa equipment is essential for outfitting my new medical spa?
Embarking on the journey of establishing a medical spa, launching an esthetician business, or acquiring spa equipment as a professional aesthetician can be a challenging endeavor. Keeping your spa and salon offerings current adds another layer of complexity. However, finding the right source for your spa equipment can significantly simplify the process. At Spa Marc Inc, we provide a comprehensive range of spa equipment, making the selection and procurement process straightforward. If you have specific inquiries about spa and salon furniture, our dedicated Customer Service team is always available to assist you. - Is your spa equipment compatible with all types of spas?
Certainly, our spa equipment is ideal for a wide range of settings, including spas, medical practices, dental offices, and chiropractic clinics. Whether you're entering the medical spa industry, an experienced esthetician, or a seasoned nurse practitioner, our durable spa equipment is designed to endure and efficiently serve both you and your clientele. - How does your customer service system operate?
You can consistently connect with one of our well-informed Customer Service team members over the phone. Unlike some other companies, our commitment doesn't end with the sale of your spa equipment. We remain accessible to you even post-purchase because we prioritize repeat business. Our dedication ensures that any potential issues are diligently addressed until they are 100% resolved, ensuring your complete satisfaction. - How can I address any inquiries or concerns I may have about my order?
Similar to the quality of our spa equipment, our Customer Service team stands out. We offer multiple channels for you to reach us, ensuring that assistance is always within your reach. Our Live Chat operates throughout the day, providing instant answers to your queries. Our commitment to Customer Service extends beyond specific orders, encompassing assistance in selecting the best equipment for your needs. Whether through a phone call, a general message, or our contact us page, our expert team is ready to help. Even after regular hours, you can drop us a line for the support you require. - What is salon spa, med spa, or general spa equipment cost?
Large-sized equipment, such as facial beds for med spas or salon spas, typically ranges from $2,000 to $4,000. Smaller equipment, suitable for med spas or salon spas, falls in the price range of $200 to $450. - What equipment is considered optimal for a salon spa, med spa, or general spa setup?
In a salon spa, med spa, or general spa setting, essential equipment includes Treatment Chairs, trolley carts, technician stools, towel warmers, exam chair bedding supplies, and magnifying lamps. - Searching for discounts or discount codes?
If you're interested in purchasing any of our equipment and seeking a discount code, we've got you covered. Our range of discount codes caters to various savings levels. To enjoy a 2% discount on your entire purchase, use the code "GetMe2." For a 3% discount, enter the code "GetMe3." If you're specifically interested in a $100 off each exam chair and chiropractic table, apply the code "VIP100BST." Please note that these codes are case-sensitive, so ensure they are entered exactly as "GetMe2," "GetMe3," or "VIP100BST," respecting all upper and lower case letters and numbers. - Are you seeking a discount or a discount code, exploring options for multiple quantities or placing a large order? Additionally, are you interested in following us on IG or Instagram?
If you're considering the purchase of any of our equipment and are in search of a discount code, we're here to assist. Our range of discount codes includes a 2% discount on your entire purchase of $1,500 or more, accessible by entering the code "GetMe2." For a 3% discount, use the code "GetMe3," and if you're looking to save $100 on each exam chair and chiropractic table, utilize the code "VIP100BST." It's important to note that these codes are case-sensitive, so please ensure accurate entry by either copying and pasting or typing them exactly as "GetMe2," "GetMe3," or "VIP100BST," respecting all upper and lower case letters and numbers. - What is the estimated shipping duration?
New orders are processed in sequence and shipped based on the order they are received. In our peak months from February to the end of December, non-white-glove orders typically ship within one to three business days. The delivery time, ranging from 1 to 8 business days, depends on the destination zip code relative to our California warehouse. It's important to note that for all white-glove orders, an additional 5 business days should be added to the standard shipping times. - Is it possible to postpone the shipment of my order to a later date?
Certainly! As a gesture of goodwill to our clients, we provide a complimentary 60-day hold from the initial purchase date on your invoice. Following the free 60-day hold period, a fee of $49 per item per month will be applied. - Did your order experience damage, theft, or loss during transit?
No need to worry. Simply locate the DocuSign agreement that you signed before the shipping date to find instructions on the next steps. The detailed procedure is outlined in the DocuSign document that was sent to you. If immediate contact is required, feel free to call us or reach out using our contact us page. - What are the measurements for any of our items?
We provide comprehensive information, including weight, height, width, and other accurate measurements, in the "description" section of each item's product page. To access this information, simply navigate to the product page of your choice, scroll down about halfway, and you'll find all the details listed. If you require assistance in locating specific details, feel free to call us during business hours or send us a message using our contact us page. - Is this item currently available in stock?
Curious about the availability of a specific item? If you find the item listed on our site and available for purchase, it's highly likely that we have it physically in stock. Therefore, feel free to place your order with confidence. In the rare event that an item is out of stock, our management team is ready to recommend an equivalent item that is available, or you might even receive a complimentary upgrade to the next best available item. - What is the policy for returns?
You can find detailed information about our return policy in our terms and conditions page.. If you're concerned about how the item will fit into your space, we're here to assist. One option is scheduling a brief video call with you and your team, allowing you to specify any features or functionalities you'd like to see during a live demo. Alternatively, if you're in the local area, you're welcome to visit our Los Angeles showroom for a tour and to have any questions addressed in person. - Do you offer customization for colors?
Ensuring the perfect color match for your new chair in your space is important to us. We provide a swatch book with over 300 color options that you can request to be FedExed to you. After choosing the chair color, you can return the swatch book to us. There's a flat $100 (non-refundable) fee for the expedited two-way shipping, and a $500 (fully-refundable) deposit for the swatch book. Once you return the swatch book, the $500 deposit becomes a credit towards your new purchase or is refunded if no suitable color is chosen. Opting for a different color incurs a $599 (per unit) fee covering both fabric and labor costs for reupholstering your new chair. - What is the typical lifespan of your chairs?
With appropriate maintenance, you can extend the lifespan of your new exam chair up to 10 years from the date of purchase. - Are there service representatives available in my local area?
Certainly! This is a key aspect that distinguishes our company from the competition. We have service representatives covering all lower 48 states, as well as Canada, Hawaii, Alaska, and the entirety of Canada. - Do you offer a buyback program for used or preowned beds and spa equipment?
Regrettably, due to the lack of a viable secondary market for used equipment, we do not engage in the buyback of our own products or any equipment manufactured by other companies. - What is your location?
Our headquarters are situated in Southern California. Considering your location, anticipate your order to be delivered within one to ten business days from the date it leaves our facility. - What is the weight limit or load capacity for this chair?
We provide the weight or "load" capacity details for each item in the "description" section of the respective product page. Simply locate the item of your choice, scroll down approximately halfway through the page, and you'll find all the relevant information listed. If you need assistance locating a specific detail, feel free to call us during business hours or send us a message using our contact us page. - Do you offer free shipping or complimentary delivery?
With the exception of very few items, we currently do not provide free shipping on our equipment. However, we do offer a convenient standard "curbside" delivery service for a flat rate of $199. Please note that, if you are located in Hawaii, Alaska, or within the City of New York (city proper), our system will display the $199 standard curbside shipping service. Nevertheless, anticipate a follow-up call from one of our team members after you place your order online. During this follow-up call, you will be informed of the price difference between the $199 paid and any additional shipping charges required to deliver your equipment to your location. Typically, such charges range from an extra $100 to $200 per item, depending on your location and remoteness. - Is the reset button on your chair not working?
There's a straightforward solution to this problem. To quickly resolve it, we'll need to provide you with instructions over the phone. Please call our main office number during business hours, or if it's after hours, feel free to contact us using our "Contact Us" page. - Is your chair's headrest not staying up, and does it appear to be broken?
To provide you with quick instructions for fixing the issue, we'll need to connect with you over the phone. Please call us at our main office number during business hours, or if it's after hours, you can reach out to us - What forms of payment do you accept?
We welcome all major credit cards, as well as payment methods such as Amazon Pay, AFFIRM Pay, and Klarna. - Do you offer payment plans or financing alternatives?
We offer two financing options for your new equipment. You can choose to use "AFFIRM," which provides both a "Pay In 4" option and traditional financing. By following the prompts on our site, you can determine your eligibility and explore the available options. If you already have an "AFFIRM" account, you'll quickly see your financing choices. For those without an existing account, creating a profile and completing the order will be the next steps.
A helpful tip for "AFFIRM" financing is to ensure all desired items are in your cart before initiating the financing process.
If "AFFIRM" is not approved, you may consider exploring "QuickSpar" (Link HERE), a traditional bank with a higher approval rate, catering to clients with "B," "C," and even "D" rated credit. - Do you offer price matching?
Certainly! We will match all competitor pricing, provided that the competitor has the exact item in the same color, and the item is in stock at the time of the price match. - Is there an online user manual available?
The functions of our chair are simple and straightforward, eliminating the need for a manual. However, we are more than happy to offer personalized support for any questions you may have. Feel free to reach out to us during business hours, or if it's after hours, you can contact us through our "Contact Us" page.